Privacy Policy

Jupaya AI is operated by ZEDBINARY LTD, a company registered in Nigeria.

• Company Name: ZEDBINARY LTD
• Registration Number: RC7235301
• Headquarters: Abuja, Nigeria
• Contact: [email protected]

2.1 Personal Information

We collect information that you provide directly to us:

• Account information (name, email address, password)
• Profile information (company name, job title, profile picture)
• Payment information (processed securely through third-party providers)
• Communication data (support tickets, emails, feedback)

2.2 Usage Information

We automatically collect certain information when you use our services:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Log data (access times, error logs, performance metrics)

2.3 Content You Upload

When you use our FAQ generation service:

• Documents you upload (PDF, DOCX, TXT files)
• URLs you provide for scraping
• Generated FAQs and their metadata
• We process this data solely to provide our services and do not use it for training AI models without explicit consent

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI-powered FAQ generation service
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Communication: To send you service updates, security alerts, and promotional materials (with your consent)
• Analytics: To understand how users interact with our platform and improve user experience
• Security: To detect, prevent, and address technical issues, fraud, and security incidents
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Advertising: To show you relevant ads on Google and partner sites (you can opt out)

4.1 Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as how often users visit, what pages they visit, and what other sites they used prior to coming to our site.

You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4.2 Google Ads & Remarketing

We may use Google Ads remarketing to advertise to previous visitors who haven't completed a task on our site. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network.

You can opt out of Google's use of cookies by visiting Google's Ads Settings.

4.3 Google Cloud Platform

Our services are hosted on Google Cloud Platform. Data is processed in accordance with Google Cloud's Data Processing Addendum.

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
• AI Providers: With OpenAI and other AI service providers to generate FAQs (your content is not used for model training)
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We never sell your personal information to third parties.

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical security measures
• Employee training on data protection and privacy
• Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce our agreements

Specific retention periods:

• Account data: Retained until account deletion
• Uploaded documents: Deleted after 30 days or upon user request
• Generated FAQs: Retained until manually deleted by user
• Usage logs: Retained for 12 months
• Payment records: Retained for 7 years (legal requirement)

You have the following rights regarding your personal information:

8.1 Access and Portability

• Request a copy of your personal data
• Export your FAQs and documents in standard formats (JSON, CSV, Markdown)

8.2 Correction and Update

• Update your account information at any time
• Request correction of inaccurate data

8.3 Deletion (Right to be Forgotten)

• Request deletion of your account and associated data
• Delete individual FAQs and uploaded documents
• Account deletion is permanent and cannot be reversed

8.4 Opt-Out Rights

• Unsubscribe from marketing emails (link provided in each email)
• Disable cookies through browser settings
• Opt out of Google Ads personalization

To exercise any of these rights, please contact us at [email protected] or use the account settings page.

Jupaya AI is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected].

Your information may be transferred to and processed in countries other than Nigeria, including the United States and European Union, where our service providers are located. These countries may have different data protection laws than Nigeria.

When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by regulatory authorities
• Data processing agreements with service providers
• Compliance with applicable data protection frameworks

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top
• Sending you an email notification (for significant changes)
• Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.